Refunds & Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, refund or exchange, both devices must be returned and in good condition.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without contacting us first.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. FlowKeepers® is not responsible for delays of refunds caused by your financial institution.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@flowkeepers.com.

Gift Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@flowkeepers.com or call us at (302) 388-5016 for instructions.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Please contact FlowKeepers at info@flowkeepers.com or 302-388-5016 for instructions before returning your product.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@flowkeepers.com for questions related to refunds and returns.